payments

All payments are due for the coming term by the end of the second last week of the current term. Payments can be made at the office, over the phone with credit card, via direct deposit or via the customer portal. Any spots not paid by the start of the last week of term, will be assumed not required and deleted, opening up the spot for anyone to book. A payment if to confirm the booking for specific classes listed as the time / days booked, and not just a general entry.

Swim Nappies

Any learner who is not fully toilet trained must wear a swim nappy. Either the disposable or re-usable types are accepted. To fit correctly, the swim nappy must fit snugly around the legs and waist, and must not be loose or gaping. Make sure that you are well clear of the pool before removing the swim nappy to avoid any surprises finding their way in. Regular nappies are not to be worn in the pool under any circumstances.

Pool nappies do not stop urine entering the pool, they are only reduce the chance of solid material entering the pool. Swim nappies will not prevent a stool from entering the water over time. Think of them as the the 1st line of defense! However, after some time, the soiled swim nappy will become like a teabag with liquefied fecal matter leaking out. Basically, as soon as a stool is present, the swimmer will need to leave the pool for a toilet break and a clean nappy is to be used.

Swimming caps

To help us keep our pool clean, all students without a carer in the water must wear a swimming cap. Polyester and Lycra caps are recommended as they are easy to put on, breathable and safer around younger children. We also have silicone and latex caps available for purchase.

Make up classes

A make up class may awarded when your child will miss one of their regular classes. Please advise us via the customer portal prior to the lesson that you will miss in order to be eligible to make it up later. The earlier you can advise us the better, as this allows others to book a make up class it this spot. Make up classes will not be awarded if you have not advised us prior to the class time.

Any make up class needs to be used as soon as possible but will be available for 26 weeks from the missed class, you do not need a medical certificate to get a make up class - things happen, we trust you!

The Student must be Enrolled with a permanent spot to be eligible to book a make up class. 

Make up classes can not be used in lieu of a regular paid class.

Make up classes are booked at home via the customer portal. The reception staff are more than happy to show you how to access the portal if you need some help.